OUTSOURCING

Many companies are turning to outsourcing because they have realized that the growth of their business depends not only on the quality of their products and services, but also on business processes and customer support that are sometimes disregarded.

Outsource Trend gives you the competitive advantage that you need to go beyond your goals with our wide range of services and exceed the expectations of your customers by providing them high quality and timely support.

Outsource Trend is committed to satisfying the needs of our clients, add value to their business and ensure that their customers receive the service that they deserve. Discover what makes us different and why every day more and more companies are recognizing the value that we add to each of their organizations.

Outsource Trend strives to increase your business profits and contribute directly to the growth of your company by providing reliability, trust, skills and value. We are well-known for our sense of urgency, industry knowledge, wide range of services, flexibility and reliability. Having these traits is what allows us to offer you the opportunity to concentrate on what you do best and leave your business processes and customer service to us.

With our experienced bilingual associates, innovative and cutting-edge technology, collaborative culture, human resource and proven ability to understand client’s needs and develop flexible solutions to meet them, Outsource Trend is on it's way to becoming one of the most successful outsourcing providers in the industry. We look forward to working with you to help you outsource successfully and reap the benefits of new efficiencies that can contribute to the growth of your business.

An outsourcing model can be most simply defined as getting services from an outside service provider, rather than from within your organisation.

Outsourcing of non-core business activity has become one of the most preferred way to reduce cost and tap pool of skilled professionals from around the world. This generally results in cost saving of at least 40-50% and gives a tremendous competitive advantage to your organization.

This model has worked very successfully and is based on trust and confidence on each other. To make sure that there are no communication gaps, BCI always signs a Service Level Agreement (SLA), which will define metrics for:

Advantage to your organization

Scope of Service

Quality

Turnaround Time

Confidentiality

Level of support staff

Fees and other related issues